Refund policy
Last updated: October 27, 2026
30-day returns — exception for Collective supplier fulfillment
Apex Technica accepts return requests for products fulfilled by Apex Technica within 30 calendar days after delivery. This standard 30-day return window does not apply to products fulfilled by our Shopify Collective suppliers. Collective-fulfilled products are subject to the applicable supplier's return eligibility, return window, condition requirements, and fees, which may differ from our standard policy.
Products fulfilled by Collective suppliers
Review any supplier-specific return terms shown on the product page before purchasing. If those terms are not shown, contact hello@apextechnica.com before placing your order to confirm the applicable return window, eligibility, shipping costs, and any restocking fee. The exception does not mean that every Collective product is non-returnable. Apex Technica remains your contact for return requests and will coordinate with the supplier. Do not send products directly to a supplier without our return instructions.
Condition for standard Apex returns
For products covered by our standard 30-day policy, items must be unused, in their original packaging, and include all accessories and proof of purchase. This condition requirement does not prevent you from reporting a damaged, defective, or incorrect product.
How to request a return
Email hello@apextechnica.com with your order number, the item you want to return, and the reason for the request. Include photos if the item arrived damaged, defective, or incorrect. We will review the request and provide authorization, the correct return address, and shipping instructions. Returns are made by mail; items from different suppliers may require separate return shipments. Please retain tracking and proof of shipment.
Return costs
For standard Apex returns due to a change of mind, the customer pays return shipping and original shipping charges are not refundable. We do not charge a restocking fee for eligible standard Apex returns. For damaged, defective, or incorrect items, contact us so we can arrange the appropriate return or other resolution without charging you return shipping. For Collective-fulfilled change-of-mind returns, supplier-specific shipping and restocking terms apply.
Refunds and exchanges
After the authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may require additional time to post the credit. Any applicable, previously disclosed return charges will be explained. For exchanges, contact us to arrange a return and a separate new order; replacement availability is not guaranteed.
Damaged, defective, incorrect, or missing items
Contact Apex Technica promptly if your order arrives damaged or incorrect, has a defect, or does not arrive. We will investigate with the supplier or carrier and explain the available resolution. Manufacturer warranty coverage is separate from this return policy. Nothing in this policy or a supplier exception limits rights that cannot be excluded under applicable law.
Contact
Apex Technica
Email: hello@apextechnica.com
Phone: 760-525-6460